1. Where do you locate and where will my order ship from?
Our company is located in the USA. Most orders ship from our main location in Boise, Idaho. Occasionally items are sent directly from a manufacturer warehouse. We make every attempt to only work with accredited and licensed warehouses. So you will get the high quality but at price of factory.
2. Is the Payment process secure on rogervivier01.com?
Orders are processed via a secure gateway and a 128bit SSL (secured socket layer). All of your payment information is kept confidential and will be sent over a totally secure connection. If there are some error occurs, you can refer to following and found the problem: please contact with our Customer Service through firstname.lastname@example.org at any time.
3. How do I place an order?
The fastest and the most secure way of ordering are by placing an order through our web site. Our electronic purchase service requires that cardholders provide contact information (including without limitation: name, address, city, state or province, postal code, country, telephone and email), and financial information and ordering information. This information is collected and used to process the transaction and for internal accounting and other procedures. And each order will get an Order Confirmation email to confirm all the information correctly.
4. What are your acceptable payment options?
We gladly accept credit card including Visa and Mastercard. Your items will not be shipped until payment is completed.
5. What is Credit Card? How do I sign up for Credit Card?
Credit Card is a payment method for online purchases enabling buyers and businesses to send and receive money online. It can offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
6. How are funds transferred out of my account for my order?
Credit Card withdraws money from your Credit Card account immediately after checkout. Customers who do not have a Credit Card account at this point will need to use a valid credit card to complete the payment.
7. How can I know the shipping cost to my address?
Shipping charges depend on the destination and the total weight of the order. Exact shipping costs are calculated and displayed upon checkout and are automatically added to the order total.
8. Are there any additional charges, duties or taxes?
International orders are not subject to any tax, but may incur an import duty. For information, please contact your local customs office. Duty is not paid by us and is the responsibility of each individual customer.
9. How long will shipping take?
Your item(s) will take approximately 5-15 business days to arrive after the order has been dispatched. It usually takes 1 to 3 working days to process and ship out your order.
10. What are the Discount Coupons and how can I get and use them?
Discount coupons can be issued to customers as part of special promotions. Every return customer will have a right to apply for a coupon code after the previous orders arrive. The discount coupons may have different values and varying expiry dates. The coupons can only be used before the expiry date. This rule is valid after your first order without returning or exchange.
11. How do I know if I got a suitable size?
You should select the correct size you need before you checkout. We are not responsible for the size not fit right. We are sorry for this inconvenience.
12. What is the color of the product?
rogervivier01.com online shop aim to include up-to-date pictures of all products on our web site. We make every attempt possible to reflect the actual color of the products in the images presented on this web site. The accuracy of the images displayed also depends on the type of monitor used and the computer settings. Where possible, multiple views of the product are provided, to minimize any discrepancies.
13. Do you do back orders?
rogervivier01.com does not do back orders. If the item (s) you ordered is/are out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
14. Can I change or cancel my order after order has been placed?
Please contact with us in 24 hours when you pay us if you want to cancel or change order. We are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case. We will cancel your incorrect order if a change needs to be made for your order within 24 hours before being shipped. Then you can place a new correct order.
Note: rogervivier01.com reserves the right to cancel any order at any time.
15. How can I make a return or exchange?
If you are not really satisfied with your purchase, size confusion, a defective merchandise when it arrive, we will be pleasure to accept a return for appropriate refund or exchange for a replacement.
16. I never received my order, what shall I do now?
If your order is past the estimated delivery date and you have not received it, please contact Customer service in time.
If the tracking information indicates the package has been delivered, please check with your family members or neighbors. Packages are occasionally left with a building manager, or placed somewhere safe such as your porch, garage.
The parcel is sent by STANDARD FLAT SHIPPING by USPS you should pay attention on your mail box because the mail service may leave a notice for you to claim the parcel from your local postal office.
If we determine that your shipment is outside of our estimated delivery time frame, we will initiate a trace with the shipping carrier in order to locate it. Please allow up to 20 business days for the trace to be completed once you alert us of the issue. If the package can be located, it will be delivered to you. If the shipper is not able to locate the original shipment, we will either send a replacement, or issue a refund. As soon as the trace is completed, we will send you a notification via email. We are not responsible for the package if any mistake of shipping information.
17. Why I can?t see the refund on my account?
As soon as your request is accepted, we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please check your account firstly then. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account. But about the exact time that the refund gets to your account, please call your credit card company.
18. Is there any chance I can contact with your company through telephone?
We are very sorry we do not serve you through telephone now. Our customer servers serve all the clients through email in working days.
If you have any other questions, please contact with our Customer Service through email@example.com at any time.